I love Circuit City. I think that it serves as a great example of what not to do if you would ever like to be a successful retailer. To illuminate this point a little more, my latest outing there was dreadful. I have come to expect this from Circuit City, however, it never ceases to amaze me how aweful of an expierence one can have.
This particular occasion I was in need of two very basic items. I needed some ink for my H.P. printer and a copy of Microsoft Office Home and Student Edition. I could have picked up these items at another store, a Fry's perhaps or even Target. Unfortunately for me Circuit City was the closest option. First, I looked for Microsoft Office. I looked everywhere. Soon I was looking for a sales associate. The sales associate then explained to me that due to theft they no longer carried that item on the floor. I understand the need for security but you would think that there would be a sign to inform the customer of this situation. In any case I was now in search of my ink. Perhaps, if I had found the ink that i was in such a need for I would have printed out a letter to Circuit City instead of writing this blog. I could not find my ink. Several sales associates could not find my ink either.
Finally, I was ready to check out, it was here that I made another bad decision. I paid using my credit card, which, as we all know requires a signature on the receipt. The first pen I tried to use was broken, so was the second. Apparently Circuit City only owns two pens because fifteen minutes later I was still at the check out counter. Staring at my bag of merchandise, the unsigned receipt, and the two broken pens, I decided to make my move. I grabbed my purchase and left.
I ended up going to Target for my ink.
This particular occasion I was in need of two very basic items. I needed some ink for my H.P. printer and a copy of Microsoft Office Home and Student Edition. I could have picked up these items at another store, a Fry's perhaps or even Target. Unfortunately for me Circuit City was the closest option. First, I looked for Microsoft Office. I looked everywhere. Soon I was looking for a sales associate. The sales associate then explained to me that due to theft they no longer carried that item on the floor. I understand the need for security but you would think that there would be a sign to inform the customer of this situation. In any case I was now in search of my ink. Perhaps, if I had found the ink that i was in such a need for I would have printed out a letter to Circuit City instead of writing this blog. I could not find my ink. Several sales associates could not find my ink either.
Finally, I was ready to check out, it was here that I made another bad decision. I paid using my credit card, which, as we all know requires a signature on the receipt. The first pen I tried to use was broken, so was the second. Apparently Circuit City only owns two pens because fifteen minutes later I was still at the check out counter. Staring at my bag of merchandise, the unsigned receipt, and the two broken pens, I decided to make my move. I grabbed my purchase and left.
I ended up going to Target for my ink.
